IT’S HAPPY CUSTOMERS THAT CREATE
HAPPY BUSINESS TODAY
How does your customer experience
create OPTIMAL brand love?
We HELP YOU DELIVER
MOMENTS CUSTOMERS LOVE
Your customer experience (CX) is key. Brands that thrive today do so with the voice and loyalty of customers – it’s through their actions and glowing reviews that brands now succeed.
And with a great CX your brand is set to grow in 2023 and beyond, as well as get the many benefits of customers wanting to buying again and recommend you to others today.
94%* of customers buy again after a very good CX
As compared to 20%* after a very poor one.
94%* of customers RECOMMEND you AFTER A very good CX
As compared to 13%* after a very poor one.
89%* of customers trust your brand after a very good CX
As compared to 16%* after a very poor one.
* Based on 10,000 consumers across 20 industries. Qualtrics XM Institute Q2 2020 Consumer Benchmark Study.
Your customer experience (CX) is key to spreading your message, being different and building brand love
Building a rave-worthy experience
The faster your business can become a customer happiness generator, creating the everyday stories you want shared with the world, the better off you will be.
Brands that CX
- Know their customers better
- Offer clever value with NO RUB
- Are clearly different from others
- Make ways to thrive and grow
Whereas brands that DON’T? Well…they have to buy the good stuff, which is proving a tad expensive today.
WITH MOMINT YOU ENJOY
Future-proofing your brand
Strong loyalty with customers, and a clear focus on what you mean to them, allows you to adapt ahead of others and always stay fresh through the experience you provide.
The value of ‘organic success’
Because when one customer tells two, and they ‘tell two more’, that’s a good problem to have. ‘Organic success’ creates a gravity where customers naturally want more of you.
Avoiding PR and brand damage
The opposite to ‘organic success’ is ‘organic failure’. And the only grim news here is that bad press travels even better than good (and costs more to fix), so is just best avoided all together.
Being a BETTER darn brand
BETTER brands don’t look to compete but be refreshingly different, and take customers along for the ride. Being ‘one of the good ones’ is a rare place to be – a place to leverage from.